Refund Policy
A legal disclaimer
At Mary Elizabeth Wellness Ltd, we aim to provide restorative and transformative experiences through our sound baths, events, and services. Due to the nature of these events and limited spaces, all bookings are final within 7 days of the event, and refunds will not be provided once this period has passed.
1. Sound Baths & Events
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Cancellations made more than 7 days before the event: You may request a full refund.
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Cancellations made within 7 days of the event: No refund is available due to the nature of the experience and event planning.
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In some cases, at our discretion, transfer to a future event may be offered.
2. Products / Jewellery
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If your item arrives damaged or faulty, please contact us within 7 days for a replacement or refund.
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Returns for change of mind are accepted within 14 days of receipt only if items are unused and in original condition.
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Return shipping costs are the responsibility of the customer.
3. How to Request a Refund or Exchange
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Email hello@maryelizabeth.co.uk with your booking/order details.
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Refunds will be issued via the original payment method where eligible.
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Refunds or credits will be processed promptly, typically within 7–14 business days.
4. General Notes
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By booking an event, you acknowledge and accept this refund policy.
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We strongly recommend reviewing the Terms & Conditions, event details and dates before booking.