Refund & Cancellation Policy

1. Sound Baths & Events

• Cancellations made more than 7 days before the event:

  • A full refund of the ticket price may be requested. Any booking, ticketing or payment processing fees charged separately at checkout are non-refundable.

• Cancellations made within 7 days of the event:

  • Tickets are non-refundable. This is because spaces are limited and event costs have already been committed at this stage.

• Transfers:

  • At our discretion, you may be offered the option to transfer your ticket to another person or, where possible, to a future event. Any transfer is subject to availability and is not guaranteed.

• Goodwill refunds:

  • In exceptional circumstances, Mary Elizabeth Wellness Ltd may offer a full or partial refund at its discretion. Any such refund is offered as a goodwill gesture and does not create an entitlement to a refund in future circumstances.

• Event cancellation by Mary Elizabeth Wellness Ltd:

  • If we need to cancel an event, customers will be offered a full refund of the ticket price, including any booking or ticketing fees charged by us, or the option to transfer their booking to an alternative date where available.

• Late Arrivals

  • Please arrive in good time for your event, as late arrival may disrupt the experience for other guests.

  • For sound baths and other events with a fixed start time, late entry may not be possible once the session has begun. Where entry can be safely and respectfully accommodated, we will do our best to allow late arrivals to join.

  • If you arrive late and are unable to enter the session, this will be treated as a missed booking and no refund or transfer will be provided.

2. Products / Jewellery

• If your item arrives damaged or faulty, please contact us within 7 days for a replacement or refund.

• Returns for change of mind are accepted within 14 days of receipt only if items are unused and in original condition.

• Return shipping costs are the responsibility of the customer.